Take my online class this coming Wednesday March 18 If you want to learn more about making perfect work orders and how to implement them in your business https://www.eventbrite.com/e/improve-your-sales-and-product…

Delivering work on-time and created to spec starts with a perfect work order. The work order is a document that contains all of the specifications regarding when and how produce the order.

Who Needs the Work Order:

  • Your customer
  • Sales
  • Art
  • Procurement
  • Receiving
  • Production
  • Quality Control
  • Shipping

Basic Information Contained on a Work Order:

  • Customer contact 
  • Delivery – when and where
  • Artwork specifications
  • Garment or blank goods specifications

Complete Information Entered in aStandardized and Consistent Manner
Everyone on your team needs to be able to pickup the work order, read it, and 90%+ of the time or more be able to go and do their task without interacting with someone else on the team.
In order to ensure employee comprehension, work orders need information entered completely, in a consistent and standardized manner. Ideally your work orders are in a cloud based system that can be accessed by any one on your team and the customer at any time.

If this does not occur, then the system breaks down and the team then has to talk to each other to get the information. This causes inefficiency and lost productivity for the company.

Role Based Examples for How the Work Order Is Used
Sales team uses the work order to enter the data captured from the customer.  All required data points must be entered. A perfect work order has 11 data points that all need to be entered by your sales or customer service team. 

Art department uses the work order to create proofs based on the information entered by sales. Required information includes the decoration type, artwork size, placement, colors, and blank garment style and colors. The artist then uploads proofs back to the work order.

Your customer needs proofs attached to the work order to approve the job, signaling that the job is ready for production.

Procurement uses the work order to know exactly what garment manufacturer, style number, colors and quantities to order.

Receiving needs to be able to retrieve the work order in your production management system and associate it with boxes that arrive. Typically this is done by looking up the PO number on the box using the search function. The receiving person then needs to review the garment manufacturer, style number, color and quantities entered into the work order and check it against what was received on the vendor packing slip and check the physical counts to ensure that they are correct before sending to production.

Screen department and ink department uses the proofs attached to the work order to mix PMS ink colors, know how much ink to mix, ensure screens are burned correctly, stage jobs etc. 
Production uses the work order to know what decoration type to apply and when the order needs to be completed by. They use the proofs to verify that the artwork is rendered correctly, in the correct colors, at the correct size, and in the correct placement on the garment as approved by the customer.  Additionally they use the work order to verify that the blank goods presented are the correct blank goods for decoration. 

Quality control uses the work order as a checklist to ensure that all services sold to the customer have been completed. They also use the work order to verify that the counts are correct and accurate when the job is complete.

Shipping department uses the work order to know where the order needs to be shipped, the carrier and service level of the shipment, and when it needs to arrive by.


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