Transcript

What do you do when the counts that are on your work order don’t match what you received, and that’s the whole point of counting everything in.

When you’re in receiving, it’s to verify that the counts match. If you’re over or you’re under, then you need to work with your account person and also possibly the procurement department here to resolve the issue. So for example, we received this job in and this job had overages.

As you can see, we’ve clearly marked that these shirts are not to be printed. You want to make sure that you communicate very clearly to the rest of your team that these are not to be used. And if you notice, we put the, put the notice in Spanish in English, we put it in Spanish and English. And the reason for that is obviously we have multi-lingual people that work here. You can’t just assume that they, you can put it in English if you don’t know how to just put it into Google translate and that’ll, figure it out for you.

The other thing is we’ve marked every single stack.

Again, communication with your production team is key, right? Don’t assume that you can just talk to the supervisor or you can talk to one person in your production staff and that’s going to magically communicate everything to everybody or that they won’t forget that people don’t have other things on their mind other than the one stack of garments that you’ve received in that didn’t match.

The reason that I’ve labeled them is so that anybody who walks it’s by this stack of garments can very clearly and quickly see that none of these garments should go to production, right? And you don’t even need to tell. You can tell your supervisor and you should tell the supervisor, but you also don’t need to tell every single person on the production staff. They should look at this and know clearly without having to think too hard that this is not to be printed.

So once you’ve identified the issue and you’ve marked it so that nobody else comes and picks up, picks up the incorrect thing and promote the issue downstream. The second thing you want to do is communicate either with your internal team or your external team, depending on what kind of job it is.

So if we’ve ordered the garments, you need to talk to the procurement person on staff and let them know that there was an ordering issue. Before you do that, you can also check in our internal vendor websites, whether it’s SanMar, Broder Golden State Activewear et cetera. You can log in, you can actually check the order yourself and see, did we order the correct things and or did they misship us, right? Because you can, you don’t necessarily need to send it to the procurement person.

If you see that there’s a misshipment, you can just contact the vendor directly and then notify the procurement person also and now you’re solving the problem proactively, you know, getting them to reship the things that they missed. Or if there’s an overage, you can send it back. If it’s an external customer that supplied their own garments to us. Again, check the purchase order that they’ve given to us on our invoicing system, which is in Printavo.

Their purchase orders should be uploaded to Printavo. It should have all the counts.

If it doesn’t have all the counts on it, then contact the account person to resolve it with them, but if the counts are on their purchase order, you can check and make sure that the counts that we have received. If it’s an overage like this, either they match or they don’t match and then route to your account person, let them know what the discrepancy is so that way they can contact the customer directly and resolve any issues.

Absolutely do not send any anything to production that has an overage or an underage until you get it resolved and someone signs off on it. We never send anything to production that has an overage or under. We always need to get it signed off and the customer will tell us either yes, that was intentional or we forgot to tell you or no, don’t do that. Just want to make sure that we’re printing the right thing otherwise we’re liable for overages or underages as we’re printing them.

mikechong

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